not accepting the fact I cancelled my account

I cancelled my dstv bouquet in February as I was in Zambia and the accommodation came with its own dstv<br> I emailed the request for cancellation And recieved an email back acknowledging my request.<br> 5 months down the line I am still been debited for this<br> I have request again that they stop my account sending the same document and demanding a refund<br> They have now said that it has been cancelled but keep beating around the bush with regards to the refund.<br> I have repeatedly send proof and supporting emails and attached document and I still have had no joy with them.<br> I for the life of me can't believe that a company like multi choice is unable to access there clients records, this is the atitude and service you get when a company has the monopoly, just like eskom !<br> This shows that customer service standards have dropped and just keep on doing so...<br> So sad what is becoming of our beautiful country<br> And it just keeps getting worse.<br> If I have no joy with multi choice I will take this matter further as best I can.<br> It's day light ******* with no intention of sorting the matter out.