Not able to watch my add on showmax

I have been on a DStv stream package with add on showmax since September/October 2022. I pay an amount of R418 monthly due by 5th of every month. This month I made a payment of R450 on 3 May 2024.

On Monday 6 May 2024, my DSTV and showmax was disconnected. I communicated with one of the agent on Live chat and send POP on *** immediately. My DStv stream package was reinstated by evening however my showmax says I have not paid my subscription, but when I check on transaction history and products in MyDStv app shows that I have paid and both the compact stream package and showmax are active. I have called the customer care line, live chats with three consultants and Facebook communications. No one is able to assist and no one is able to give me a contact number where I can send my complain. All I need is my money for this month so I can pay again