NOT ABLE TO MANAGE ROUTER ONLINE!!THIS IS MY 3RD COMPLAINT!!!

I don't know how else I can get through to you guys!!once again my previous complaint just got ignored with no resolution. I am still not able to manage my router on your online platform, to get data balances I have to go via your what's app line. now when I log onto my dstv.com , the router says 0.00G data, which is obviously incorrect, beyond that I cant do anything else. I cant top up, also the number(NOT SIM NUMBER) has been removed. This by far has been the worst experience I have had with you guys, I regret taking up this contract, and I will weigh my options and cancel this including my subscription. You guys don't know the meaning on customer service, it shouldn't take 100 emails and daily reviews on hello peter to resolve something so small. No wonder you are losing customers, because you simply don't care. below are the details of the router, and PLEASE NOTE THE NUMBER(NOT SIM NUMBER) has been removed, it was there all along.

IMEI: *** SIM NUMBER: *** If you check reference *** , I attached a screenshot of what I see on my end.