1 reviews | Active since Aug 2015
Not able to downgrade
My story started after multichoice deducted a double premie for 3 months. It took me at least 5 calls to sort it out and numerous emails to get my money back. I gave up and decided to downgrade my plan and use the credit for the next year. However...it seems impossible to downgrade. First i phoned and the lady said it was done and will be off the end of the month...it was still on. Phoned them on the 1st of the following month and they told me i can only downgrade on the day my debit order goes down which is the 26. The 26 happened to fall on a sunday and i couldnt reach anyone, so another month to wait. The next month i was out of cellphone reception and couldnt phone...so yet another month. I dont have money to pay you. I dont want this anymore! Please just flippen downgrade me!
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have tried to contact you to assist with your downgrade request without any success.
To reconnect, disconnect or change any of your account information on your account, you may make use of the different options below:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We have tried to contact you to assist with your downgrade request without any success.
To reconnect, disconnect or change any of your account information on your account, you may make use of the different options below:
-The Dstv Forum on www.dstv.com
-Twitter@DStvCare
-Facebook/DStv
- ***
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
Best regards,