CE
Chane E
1 reviews | Active since Jan 2021
03 Dec 2021, 11:17
Not a single payment missed
1st debit order unsuccessful not certain why the money is in the account, sends me an SMS saying 2nd debit was unsuccessful (there was no 2nd debit) and my service has been cancelled to follow a link to pay, unsure if this is a **** or a joke
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
03 Dec 2021, 15:31Hi Chane,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply03 Dec 2021, 15:31
Official
Hi Chane,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
05 Dec 2021, 15:51Hi Charne,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number *** with a *** and could not get hold of you.
Please note the DStv debit order for the 30 November 2021 was returned by the bank on the 02 December 2021 with the reason code: "Not Provided for"
You may please consult with your bank to clarify what does the reason code Nor Provided for mean.
However we have also received your payment on 05 December 2021. Thank you for your payment your account is active and up to date.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number *** with a *** and could not get hold of you.
Please note the DStv debit order for the 30 November 2021 was returned by the bank on the 02 December 2021 with the reason code: "Not Provided for"
You may please consult with your bank to clarify what does the reason code Nor Provided for mean.
However we have also received your payment on 05 December 2021. Thank you for your payment your account is active and up to date.
Kind Regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply05 Dec 2021, 15:51
Official
Hi Charne,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number *** with a *** and could not get hold of you.
Please note the DStv debit order for the 30 November 2021 was returned by the bank on the 02 December 2021 with the reason code: "Not Provided for"
You may please consult with your bank to clarify what does the reason code Nor Provided for mean.
However we have also received your payment on 05 December 2021. Thank you for your payment your account is active and up to date.
Kind Regards,
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
Kindly note that we tried contacting you on your mobile number *** with a *** and could not get hold of you.
Please note the DStv debit order for the 30 November 2021 was returned by the bank on the 02 December 2021 with the reason code: "Not Provided for"
You may please consult with your bank to clarify what does the reason code Nor Provided for mean.
However we have also received your payment on 05 December 2021. Thank you for your payment your account is active and up to date.
Kind Regards,
DStv: Hello Peter Team
Best regards,