Not a happy client!!

I'm currently on price lock but the premiums keeps on changing, they increase and when I called and spoke with the agent I was kept on hold while she checked what's going on and the explanation she gave me didn't make sense! I've requested for the recordings when I app**** for the price lock but till now I'm still waiting... their team is unprofessional and seems like they don't know what they are doing so I'm NOT happy right now and I wouldn't recommend them!!!