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natasha M
1 reviews | Active since Oct 2015
03 Feb 2023, 11:43
Not A happy Client
Downgraded the account on the 2nd of Feb,paid the amount the robot confirmed on WhatsApp, and succesfuly Downgraded. My suprise i received an sms stating i owe,Downgrade was not done, spent over 39 minutes with no resolution,im told i should pay more and downgrade cannotbe done,whos drunk between your WhatsApp robot and agents??. For the love of God fix it!!!!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
03 Feb 2023, 11:48Hi Natasha,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply03 Feb 2023, 11:48
Official
Hi Natasha,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team