MG
Melonie G

1 reviews | Active since Sept 2013

29 Sept 2016, 10:17

Not a happy bouquet!

<p>I have sent a long soliloquy regarding this query to DSTV already, and yet have not heard a word from them. I spent almost an hour to their call centre consultants on my cell on Sunday, the 18th September, speaking to Rafelo, Michael and Nompumelelo. I was cut off three times, and had to call again. They had erroneously debited my DSTV account for an amount in July, when my account was disconnected, as I was overseas. Even though I paid the amount (R408.39), I could watch on Sunday, the 18th only, and then the service was disconnected from the Monday. I want this service cancelled, and my account NOT to be debited for a subscription that I have not used. I am upset, because I spent an hour on the phone with their consultants, to no avail. I am upset, because they just debited my account, for a service I did not use in July. I want to make sure that they are NOT debiting my account this month again, for a service I cannot, neither do I want to access at this stage!!!!! DSTV PLEASE sort this out!!!!!!!</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply29 Sept 2016, 10:51
Official

Dear Melonie

We are acknowledge receiving your enquiry. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Enquiries team

DStv (MultiChoice)
DStv (MultiChoice)'s reply29 Sept 2016, 16:07
Official

Good day Melonie

Thank you for taking our call today.

As discussed, please confirm the error message displayed on your TV screen from the 18th September 2016. Also, provide us with an email or the case reference number you received when you advised of the technical problem you had.

We would like to hear from you.

Best regards

Dinah