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CB
Christine B

1 reviews | Active since Nov 2021

02 Feb 2022, 10:21

NOS SERVICE FORM DSTV

REF ***3 - Ticket loaded because I cannot watch DSTV due to the APP not working. Loaded a ticket on 21st.ince then I uninstalled the app, reinstalled the app, rebooted the device, turned it on and off, updated the device, cleared the cache, reported it again and was asked to provide the device details I am using. This I have done twice already. I was told the technical department will look into it, which did not happen. Then I was given a manager email address which was never answered. Then I was told by the next consultant they cannot access the TKT number details I must wait, then i was told they are having technical issues, They cannot help. This morning I tried to find the complaints line details - which is not available anywhere so far. I wonder why? Which I did twice. As of today I am currently online with DSTV live chat - asking me all the above details for the third time. As I am typing they are asking all the details again - so not willing or able to access the loaded ticket. I have asked three times for the complaints line details and Ofentse has three times refused to give it to me, has now told me to check my device eligibility (I am streaming) and logged off. DSTV YOU ARE PATHETIC

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Replies (3)
CB
Christine B's update03 Feb 2022, 11:50
Reviewer Update
Hello are would like to be able to watch TV your apology is of ZERO use. You have been ATTENDING to the problem since 20 Jan and have done nothing. Is someone actually going to fix my issue ? Or will you refund me for all the days I. Waiting for you. When are you going to fix this????
CB
Christine B's update05 Feb 2022, 17:19
Reviewer Update
I work shifts. I am available now. I am available Tuesday I am available Monday after 4pm and I aware of one missed call from unknown caller since the 20th. Try harder
CB
Christine B's update12 Feb 2022, 20:48
Reviewer Update
In follow-up to the above still got NO HELP NO SERVICE from DSTV. I got an apology with no action. Then when I asked if they were attending to the problem I was told they tried to call me twice. Shame DSTV if you tried calling twice between the 21st of Jan when I reported my problem and the 5th of Feb you really have been trying not to do too much! I still struggle. And after I told you when I am available you ignored me...so still no issue resolution. No contact from DSTV. People spend your money elsewhere. Once they have your money do not expect service.