NOS ERVICE AND NO COMPETENT PERSON FIXING THE PROBLEM

Good Day

We have been trying to sort out our DSTV since the 1ST DECEMBER 2017. ACCOUNT is in CREDIT and we have a PREMIUM PACKAGE. NO SIGNAL and husband took the decorder in to an accredited DSTV Outlet where they suggested we BUY A NEW DECODER which we DID. The set this up, connected our account to this and activated the decoder. When we got home still not signal etc. Got an ACCREDITED TECHNICIAN OUT WHICH WE PAID AND CONFIRM ALL SIGNALS ARE PASSED BY MULTCHOICE AND ALL IS SET AND INSTALLED CORRECTLY. AFTER SCANNING THE DISH ITS GIVES US A ERROR E16.0 SAYING WE ARE BLOCKED OR OUR ACCOUNT IS SUSPENDED OF WHICH NONE CAN BE AS WE HAVE A FULL PACKAGE AND WE ARE IN CREDIT. DSTV JUST SIMPLY DONT CLEAR THIS ERROR AND WE AGAIN HAD THE BRAND NEW DECODER CHECKED AND ANOTHER TECH OUT TO MAKE SURE ALL WAS GOOD. YOUR EMMAIL DEPT AND YOUR ONLINE CHAT SYSTEM IS ABSOLUTELY PATHETIC AND NO ONE OVER THE PHONE HELPS AT ALL. MULTI CHOICE HAS COST US OVER R4000 THIS MONTH AND WE STILL HAVE NOT BEEN ABLE TO CLEAR THIS ISSUE AND WATCH TV. ITS PATHETIC WE PAY AND DONT GET A SERVICE AND ESPECIALLY NOW OVER THE FESTIVE SEASON. I INSIST THAT YOOU SORT THIS OUT ASAP AND WILL BE TAKING THIS FURTHER AS YOUARE *****ING OUR MONEY. AM NOT IMPRESSED. ********** SORT OUT THIS PROBLEM!!!!!!!!!