Nontethelelo Dlamini poor customer servicece

I am currently on hold with Nontethelelo Dlamini who is so *********** doesn`t know what she is doing . I paid R617 on the 21st of Nov today the 6th I am disconnected meaning I was able to view for only 2 weeks and 2 days I am so upset with multi choice not only are they failing to hire eligible employs who know what they are **** on top of that they are failing us their clients... still holding for the team leader on duty it`s been 20 min now