Nonsense service from Dstv

I have never received such a pathetic service and even the call centre is not of help. My mother's account is fully paid all the time and the December allocation was delayed due to the holidays. Out of nowhere they blocked the service on the 21th Jan due to a reversal made on the account by a person I don't even recall. When I advise that I didn't do the reversal and I don't have that money in my bank account they advised that they'll escalate. I even wonder if that is just part of their script or what coz there is no escalation feedback provided after that. It's the second week, 5th consultant who also just dropped the call on me and I still have no service and no feedback.

I'm not paying no fees for something I didn't do or even have the reversal money for. Dstv has lost its value no wonder people opt for other means.