Nonsense service

I am writing this with so much disgust and anger . I’ve paid my Dstv on the 18th of November. I was disconnected and I logged in a call. The service consultant requested for proof of payment which I’ve sent. I was then connected . Few days later I was disconnected again. Logged in a call again. I was told the reference number was incorrect. I asked how is that possible cause I always pay via Dstv app on my profile and it directs me to my banking app to make a payment. I have been doing this for ever and never had a problem. They keep on telling me that they have escalated the matter to the financial department,active my account then after few days disconnect.

I’m tired of calling because of this.