TM
Thato M

1 reviews | Active since Aug 2016

01 Apr 2023, 18:26

Nonsense service

I always ask myself what am I paying DStv. My channels are not working whenever I call I will be told to switch cables at the back, reboot the decoder or remove the smart card but I will still have a problem. I’ve got no reason to pay DStv anymore just paying R129 so that my son can watch cartoons but the only cartoon channel that’s playing it is Disney junior other’s don’t play or play sometimes.

The other thing when I get cut off on long call trying to sort out the issue customer service doesn’t call back. I will have to call and start all over I find that ridiculous.

I need all my channels to play can this nonsense get sorted out. I can’t always spend my airtime calling for nothing.😡😡😡😡

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply01 Apr 2023, 18:59
Official
Hi Thato, 
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team 

TM
Thato M's update01 Apr 2023, 23:14
Reviewer Update
I will appreciate the feedback.
TM
Thato M's update02 Apr 2023, 20:03
Reviewer Update
Thank you so much for your response and trying to get hold of me. It is indeed frustrating to go through such. I’m noticing that all relevant channels are playing today should I experience this problem again I will take the decoder in .




Kind regards