VK
Violet K

1 reviews | Active since Jul 2019

02 Aug 2021, 10:18

Nonsense **** Deals

I got a deal with DSTV multiChoice to pay R299 for my compact subscription on the month of June which is for 3 months. 27 June i paid the discounted amount and everything was fine. 27 July i used DStv WhatsApp self to check how much i am supposed to pay and it showed me R111.17 and i was surprised and decided to confirm by calling their Call service center and they indeed confirmed that i had to only pay R111.17 and i paid it. Yesterday 01/08/2021 in the morning my services was disconnected so i called to find out what was wrong only to speak to Thando from multichoice who told me that " the billing system charged me the normal compact subscription amount instead of the discounted amount and i will be assisted in a turn around time of 24 hours but she will send my details to her manager to call me. I phoned in again in the evening around 7PM and spoke to Vuyiswa who told me that the deal was discontinued hence i was billed normal amount and there will be an investigation that will happen and i should be assisted this morning. This morning i spoke to another agent who kept me on hold for so long my phone disconnected then i spoke to Qebolenkonsi who said a lot things but not how i should be assisted and my services to be connected again. This has been very bad services and to make it worse its not even my fault and i am so angry i can not i view the services i paid for more than 24 hours and the lack of communication is disgusting. please be wary of taking deals with DStv MultiChoice

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Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply03 Aug 2021, 00:54
Official
Hi  Violet Kopang ,

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards,
DStv: Hello Peter Team