1 reviews | Active since Jul 2019
Nonsense **** Deals
I got a deal with DSTV multiChoice to pay R299 for my compact subscription on the month of June which is for 3 months. 27 June i paid the discounted amount and everything was fine. 27 July i used DStv WhatsApp self to check how much i am supposed to pay and it showed me R111.17 and i was surprised and decided to confirm by calling their Call service center and they indeed confirmed that i had to only pay R111.17 and i paid it. Yesterday 01/08/2021 in the morning my services was disconnected so i called to find out what was wrong only to speak to Thando from multichoice who told me that " the billing system charged me the normal compact subscription amount instead of the discounted amount and i will be assisted in a turn around time of 24 hours but she will send my details to her manager to call me. I phoned in again in the evening around 7PM and spoke to Vuyiswa who told me that the deal was discontinued hence i was billed normal amount and there will be an investigation that will happen and i should be assisted this morning. This morning i spoke to another agent who kept me on hold for so long my phone disconnected then i spoke to Qebolenkonsi who said a lot things but not how i should be assisted and my services to be connected again. This has been very bad services and to make it worse its not even my fault and i am so angry i can not i view the services i paid for more than 24 hours and the lack of communication is disgusting. please be wary of taking deals with DStv MultiChoice
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
