None working DSTV service that has been paid for.

I ordered an advertised package of R699 per month with DSTV Multichoice on 3 Dec 2022, providing Fibre,streamer and compact package. Installation of Fibre was only concluded on the 25th Jan 2023, todate the channels are not working. I have made numerous calls to their call centre and was taken from one agent to another, citing many reasons for the none working services.Amongsts other reasons saying I have not made payment which I made to the value of R900, that the streamer or Fibre is faulty which is untrue, I must make another payment and see if it will not work or Google on how to resolve the problem. I have since given up calling and the channels are not up till today. I think multichoice should not advertise products that they themselves are not sure on whether will work or not, they must run their trials first and have a way on how they'll will resolve unprovided services that the have collected money for.