CH
Colin H
1 reviews | Active since Aug 2020
04 Aug 2020, 21:55
None service from dstv.
I came he and found that I couldn't use the functions of my PVR, aessage came up that I had to upgrade my package, we pay the extra subscription for it already. My wife phoned the call CENTRE, we told our our is suspended due to non payments. Our account is up to date, we told the lady and was put on hold. We got cut off, the CENTRE was closed when we phoned back, now otjing is working on our decoder, we can't watch any TV, account is up to date... Really people???
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
04 Aug 2020, 23:20Hi Colin Hein,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply04 Aug 2020, 23:20
Official
Hi Colin Hein,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
05 Aug 2020, 01:02Hi Colin Hein,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We will arrange for you to be contacted and assisted accordingly.
In the interim the details you have provided do not open any account. Kindly rely privately, with the details of the DStv account holder (ID number or smart card) to enable us to assist accordingly.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We will arrange for you to be contacted and assisted accordingly.
In the interim the details you have provided do not open any account. Kindly rely privately, with the details of the DStv account holder (ID number or smart card) to enable us to assist accordingly.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply05 Aug 2020, 01:02
Official
Hi Colin Hein,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We will arrange for you to be contacted and assisted accordingly.
In the interim the details you have provided do not open any account. Kindly rely privately, with the details of the DStv account holder (ID number or smart card) to enable us to assist accordingly.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We will arrange for you to be contacted and assisted accordingly.
In the interim the details you have provided do not open any account. Kindly rely privately, with the details of the DStv account holder (ID number or smart card) to enable us to assist accordingly.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
CH
Colin H's updateReviewer Update
05 Aug 2020, 05:38***
This is the smart card number, the account is in my wife's name, C. Y. HEIN
This is the smart card number, the account is in my wife's name, C. Y. HEIN
CH
Colin H's update05 Aug 2020, 05:38
Reviewer Update
***
This is the smart card number, the account is in my wife's name, C. Y. HEIN
This is the smart card number, the account is in my wife's name, C. Y. HEIN
CH
Colin H's updateReviewer Update
05 Aug 2020, 16:16And I am still waiting for some kind of feedback from DSTV. I gave them the info they requested, and nothing more from them..
I had my account suspended, was told my account is overdue when it wasn't and had the phone put down on my wife.. Yes you said you sorry, but what has been done about it??? Who paid for the phone call lady night, who couldn't use what they paid for???
I had my account suspended, was told my account is overdue when it wasn't and had the phone put down on my wife.. Yes you said you sorry, but what has been done about it??? Who paid for the phone call lady night, who couldn't use what they paid for???
CH
Colin H's update05 Aug 2020, 16:16
Reviewer Update
And I am still waiting for some kind of feedback from DSTV. I gave them the info they requested, and nothing more from them..
I had my account suspended, was told my account is overdue when it wasn't and had the phone put down on my wife.. Yes you said you sorry, but what has been done about it??? Who paid for the phone call lady night, who couldn't use what they paid for???
I had my account suspended, was told my account is overdue when it wasn't and had the phone put down on my wife.. Yes you said you sorry, but what has been done about it??? Who paid for the phone call lady night, who couldn't use what they paid for???
DStv (MultiChoice)'s replyOfficial
05 Aug 2020, 18:33Hi Colin Hein,
I refer to our telephonic conversation.
We do sincerely apologise for the inconvenience that you experienced. The PVR functions are active and the account is up-to-date. We did have a system issue were payments from certain outlets were not reflecting. Spar payments were one of the outlets that were affected as we see you made your payment from Spar. But the payment reflects now, and the account is active and up to date.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
I refer to our telephonic conversation.
We do sincerely apologise for the inconvenience that you experienced. The PVR functions are active and the account is up-to-date. We did have a system issue were payments from certain outlets were not reflecting. Spar payments were one of the outlets that were affected as we see you made your payment from Spar. But the payment reflects now, and the account is active and up to date.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply05 Aug 2020, 18:33
Official
Hi Colin Hein,
I refer to our telephonic conversation.
We do sincerely apologise for the inconvenience that you experienced. The PVR functions are active and the account is up-to-date. We did have a system issue were payments from certain outlets were not reflecting. Spar payments were one of the outlets that were affected as we see you made your payment from Spar. But the payment reflects now, and the account is active and up to date.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
I refer to our telephonic conversation.
We do sincerely apologise for the inconvenience that you experienced. The PVR functions are active and the account is up-to-date. We did have a system issue were payments from certain outlets were not reflecting. Spar payments were one of the outlets that were affected as we see you made your payment from Spar. But the payment reflects now, and the account is active and up to date.
Please be assured of our best service and intentions at all times.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,