PN
Philip N
1 reviews | Active since May 2019
30 Aug 2020, 19:29
None existent service from DSTV!
I have contacted the call centre twice two weeks ago trying to arrange subscription and installation of DSTV. I was told I would be contacted in 24 hours which I have not yet received a single call.
I then found on their website how to make an official complaint with the assumption this would be a better means of gaining a response considering my initially telephonic attempt. I left two complaints on two separate days a week ago and still not a single call!!
If this is the service you get when trying to subscribe, I don't want to know the magnitude of their terrible service if you happen to have any sort of issue!
Helpful (0)
Replies (5)0
Replies (5)
DStv (MultiChoice)'s replyOfficial
30 Aug 2020, 21:38Hi Phillip,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply30 Aug 2020, 21:38
Official
Hi Phillip,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
31 Aug 2020, 07:58Hi Phillip,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
As advised on our telephone discussion, please send us your address, so that we can allocate an installer.
Kind regards
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
As advised on our telephone discussion, please send us your address, so that we can allocate an installer.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply31 Aug 2020, 07:58
Official
Hi Phillip,
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
As advised on our telephone discussion, please send us your address, so that we can allocate an installer.
Kind regards
DStv: Hello Peter Team
It is with regret that we learn of the frustration and inconvenience you have experienced. Please accept our sincere apologies in this regard.
As advised on our telephone discussion, please send us your address, so that we can allocate an installer.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
31 Aug 2020, 16:39Hi Phillip,
We have tried to contact you again, with no success. Please note that you can also use this link to find an installer https://www.dstv.co.za/get-dstv/installers/
Kind regards
DStv: Hello Peter Team
We have tried to contact you again, with no success. Please note that you can also use this link to find an installer https://www.dstv.co.za/get-dstv/installers/
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply31 Aug 2020, 16:39
Official
Hi Phillip,
We have tried to contact you again, with no success. Please note that you can also use this link to find an installer https://www.dstv.co.za/get-dstv/installers/
Kind regards
DStv: Hello Peter Team
We have tried to contact you again, with no success. Please note that you can also use this link to find an installer https://www.dstv.co.za/get-dstv/installers/
Kind regards
DStv: Hello Peter Team
Best regards,
PN
Philip N's updateReviewer Update
31 Aug 2020, 18:30Hi, I still need someone to phone me in which to subscribe to the premium package, decoder, etc. once I have been quoted and accepted the offer I will then need someone to install
PN
Philip N's update31 Aug 2020, 18:30
Reviewer Update
Hi, I still need someone to phone me in which to subscribe to the premium package, decoder, etc. once I have been quoted and accepted the offer I will then need someone to install
PN
Philip N's updateReviewer Update
04 Sept 2020, 16:55Hi
I receive missed calls from DSTV before 8am in the morning and never in a more appropriate time after. I have phoned the contact centre again today requesting to subscribe to DSTV with the promise of someone to call me back and yet nothing. I can't imagine how much business DSTV is loosing as surely there are many other potential customers just being ignored or contact at some ridiculous hour.
I receive missed calls from DSTV before 8am in the morning and never in a more appropriate time after. I have phoned the contact centre again today requesting to subscribe to DSTV with the promise of someone to call me back and yet nothing. I can't imagine how much business DSTV is loosing as surely there are many other potential customers just being ignored or contact at some ridiculous hour.
PN
Philip N's update04 Sept 2020, 16:55
Reviewer Update
Hi
I receive missed calls from DSTV before 8am in the morning and never in a more appropriate time after. I have phoned the contact centre again today requesting to subscribe to DSTV with the promise of someone to call me back and yet nothing. I can't imagine how much business DSTV is loosing as surely there are many other potential customers just being ignored or contact at some ridiculous hour.
I receive missed calls from DSTV before 8am in the morning and never in a more appropriate time after. I have phoned the contact centre again today requesting to subscribe to DSTV with the promise of someone to call me back and yet nothing. I can't imagine how much business DSTV is loosing as surely there are many other potential customers just being ignored or contact at some ridiculous hour.