None Existent Service

I am utterly disgusted with the service I am receiving from Dstv/Multichoice. It's been more than a month now since I've laid a billing query with Dstv/Multichoice and still up until today it hasn't even been sorted out yet. I'm not going to repeat the long story but my reference number is ***. Have been dealing with Tebogo Pooe for the past month and she promised to get back to me on many occasions but to no avail. I honestly don't see what the issue is when I even have an email from Dstv/Multichoice that in September the amount going forward was R128, back then it was sorted out regarding the cancellation of my subscription as I took out the Explora. Now months later you want me to pay for something that was sorted out then? As I emailed Tebogo I want to cancel my subscription and you guys can come fetch the Explora. I want NOTHING to do with you any longer your service is disgusting and I honestly DO NOT want to do business with you guys any longer. I can take that R849 every month and put it to good use somewhere else as I certainly don't need you as much as you need me!!!!