Non stop nonsense

Ive had the worst experience with Dstv. A month ago I had problems with my DSTV app where I couldn't download episodes coz it keeps on saying I've reached my download limit. Of which I only have 5 download but it's say 25 of 25 I was told to sign out and log in, delete and install, remove app but still nothing helped. I spoke to the agents like sonto, Jackson, Thabiso but all are clueless end up reviewing on hello Peter that's when I was helped by a Technical called Lesego. But guess what it's de javu again. I'm losing hope I can't also experience this problem every month. By the end of the month I'll stop paying dstv I'll go to Netflix. I can't pay but always be unhappy.