Non service delivery

I called DSTV Call Center on the 23rd July to downgrade from premium package to Extra& asked the person I spoke to how much I should pay,I paid amount asked, my services were disconnected on the 26th July, I called on the 27th spoke to Neo who confirmed that i'm still on premium package and she's gonna move it to Extra and send signal, I got home it was still off, I called 28th July spoke to Floyd for a whole hour coz he put me on hold for 35 minutes,after a good hr he said he confirmed with his team leader that I will be credited for the 6 days I was not able to watch tv coz they didn't send the signal& also switched me to Extra which for few days and was switched off again,called again 15th Aug Pearl put me on hold for 20min after I told her im phoning from cell phone, called again later that day spoke to Shandra, didn't deliver,spoke to Palesa on the 15th Aug who promised to call on Sunday after her team leader authorize the journal since i must be credited& never called back,20th im switched off again,spoke to Sechaba& Evelyn(manager) put me on for 15min said she's gonna authorize journal& send signal..treating client's like they just a number to them, im disgusted