Non response and incorrect billing communication from DSTV
I am waiting for someone to respond to my enquiry re my billing for 6 Aug for R1009. According to the consultant I spoke to previously when I upgraded, my amounts should be 6 Jul R481; 6 Aug R649 and 6 Sep R829 remaining at this amount going forward. This was escalated yesterday and someone was meant to call back and to-date I'm still waiting for the call???
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Replies (2)
DStv (MultiChoice)'s replyOfficial
04 Aug 2021, 10:46Hi Gill,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply04 Aug 2021, 10:46
Official
Hi Gill,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
's updateReviewer Update
07 Aug 2021, 16:02I received a call from DSTV during the week, explaining that this matter had been escalated and that they seemed to understand the initial discounted rates which had been app**** and where the confusion came about with the additional billing fees. They assured me that someone would be calling me back to rectify this. To-date nobody has called back and I see the additional / increased amount has now been deducted from my account via debit order. I am not impressed with the failure to get back to me - twice now!!!!
's update07 Aug 2021, 16:02
Reviewer Update
I received a call from DSTV during the week, explaining that this matter had been escalated and that they seemed to understand the initial discounted rates which had been app**** and where the confusion came about with the additional billing fees. They assured me that someone would be calling me back to rectify this. To-date nobody has called back and I see the additional / increased amount has now been deducted from my account via debit order. I am not impressed with the failure to get back to me - twice now!!!!