wB
william B
1 reviews | Active since Dec 2011
13 Oct 2015, 09:27
Non Resolvement of Complaint
Reference number: *** Since 6 October 2015 as from about 10:47 my walka suddenky switched to an E19 while I was busy using it, I contacted multichoice to report the problem, it was escalated as for some reason the consultant cannot reconnect the walka, which for some unknown reason has been disconnected. Every day since the 6th I have been contacting multichoice, and every time the problem gets escalated, its now Tuesday 13 October 2015, and again the problem has been escalated, and still I have an E19.??? How long is this going to take?? Unacceptable
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DStv (MultiChoice)'s replyOfficial
27 Oct 2015, 14:21Hello wildbill007,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have escalated your query to the service desk and they will advise as soon as they have resolved the query. Please do not hesitate to use any of our touchpoints below to contact us if you have any challenges in the near future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have escalated your query to the service desk and they will advise as soon as they have resolved the query. Please do not hesitate to use any of our touchpoints below to contact us if you have any challenges in the near future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
DStv (MultiChoice)'s reply27 Oct 2015, 14:21
Official
Hello wildbill007,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have escalated your query to the service desk and they will advise as soon as they have resolved the query. Please do not hesitate to use any of our touchpoints below to contact us if you have any challenges in the near future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard.
We have escalated your query to the service desk and they will advise as soon as they have resolved the query. Please do not hesitate to use any of our touchpoints below to contact us if you have any challenges in the near future.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Regards
Sandile