Non Premium Service for a Premium Customer

The week before my pricelock contract expires I received a call from an agent asking me to renew. Grudgingly I accepted the new fee of R844. To my surprise I get billed a total of R973 which is R129 more than the agreed amount.

I contact the call center only to be told that the debit orders only go off on the 4th so I am charged access fees. R129 access fees for a few days? On top of that they bill me the whole R844 which includes access fees. I have requested a refund and I was assured that I would be contacted within 48 hours. It has been a week with no contact from DSTV. I have sent an email to their contact us division, clearly no one is monitoring the mailbox.

As a premium customer who pays a premium price for 99% of the things that I do not care to watch on DSTV, the least I expect is premium service.

Refund me and try and provide better service to your customers. Your time is limited FTTH and VOD will render DSTV irrelevant, especially with your lack of service.