NF
Nico F

1 reviews | Active since Oct 2011

30 May 2020, 05:29

Non existing SERVICE from MultiChoice!!!

On Thursday I send email to different multichoice email addresses. As an DSTV installer I have lots of secondhand decoders that I got from my customers/clients. I send a list of decoders serial numbers and smartcards numbers to Multichoice. I have to install a decoder on Monday at a client of mine! I have not heard anything from Multichoice YET! I cancelled work on Thursday to sort out the decoders before weekend because in SA we don't work on Fridays!!! With Covis19 looks like we don't work at all!! Hope somebody from Multichoice will pick this up and PHONE ME!!!!!! NS: I also asked to take off my x-fiancé's account from my email address but with no success for nearly a year now. I also don't receive my monthly statements!!!

0
Replies (6)
DStv (MultiChoice)
DStv (MultiChoice)'s reply30 May 2020, 07:17
Official
Hi Nico, 

We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply30 May 2020, 13:44
Official
Hi Nico,

We have escalated your complaint to the Field Services department for further assistance.

Should you require further assistance, please do not hesitate to contact us send us an email at ***.

Kind regards,
DStv: Hello Peter Team.

Best regards,

NF
Nico F's update31 May 2020, 16:13
Reviewer Update
Thespiso was assisting me. She promised she'll send me an email. NOTHING RECEIVED!!!! She said I must hold on as YOUR system was slow (standard in SA). I was hanging like biltong, call got dropped and I was never phoned back. Back to scratch!!! That's YOUR Multichoice for YOU!!!
NF
Nico F's update31 May 2020, 16:13
Reviewer Update
31 May 2020, 16:13
Thespiso was assisting me. She promised she'll send me an email. NOTHING RECEIVED!!!! She said I must hold on as YOUR system was slow (standard in SA). I was hanging like biltong, call got dropped and I was never phoned back. Back to scratch!!! That's YOUR Multichoice for YOU!!!
NF
Nico F's update11 Jun 2020, 11:13
Reviewer Update
I'm still awaiting a call from Multichoice!
NF
Nico F's update09 Dec 2020, 12:05
Reviewer Update
Can someone in the change of ownership department contact me urgently!!! TX *** Nico Fourie.