NON EXISTING SERVICE

In October 2015 I app**** for the Explorer special of R849.00. After quite a few hiccups I received the decoder and a debit order went of on 09/10/2015. Last week I noticed that the Multichoice debit order did not go off as arranged for the 2nd of every month. I phoned customer service just to hear that my account states that I am a cash client. What I find so funny is that one of the requirement when applying for the decoder special is that payment must be made by debit order only. Since then I have been trying daily to correct the mistake but to no avail. I am told every time that someone from the DPP department will contact me but today is the 11/11/2015 and still no contact. All I would like is to see that payment by debit order is made as stipulated in the contract but it is as if I am talking to a wall. I have two reference numbers that mean nothing, apologies by the hundreds and still no service. I have never had such pathetic, non existing service in my life!!!