NON-EXISTENT SERVICE - nothing new in SA

We have been trying to upgrade out current DSTV package to an Explora.<br> We called their call centre on Sunday 18 January 2015 and was told to send an SMS so that someone could contact us. We do as we are told, yet till today we have not heard from ANYONE!!!<br> We have made numerous calls - from our cell phone - and still no-one has called us back... but then again, this is nothing unusual for our wonderful country. You would expect this kind of service if I was in the wrong but I am wanting to pay them more money monthly etc...<br> <br> I am currently on the phone to them - once again... at my own cost... a Team Leader by the name of Kgomotso is trying to assist me... let's see what happens....<br> <br> I also guarantee that I will NOT be reimbursed for my calls - never mind that TCF (Treating Customers Fairly) has been put in place to prevent this kind of non-existent service. I will not be holding my breath.