Non- existent service from MultiChoice

Over the past few weeks we have had problems with poor service and actually, no service from MultiChoice. We had problems with our DSTV Explora. As it was insured through MultiChoice we took the decoder in to the Randburg service center. it was exchanged for an inferior unit without the features of our Explora. This is not acceptable. A further visit to the service center did not help. We were told rudely told, its too bad and we must take what we are given. To add to this, the streaming app is not working. We can cast to our TV, but none of the shows will play. Each time there is a message "Oops sorry, we are having trouble playing this video". We have phoned 4 times in the past 10 days but are told its technical issue and they don't know when it will be resolved. They promise that someone will call us back but this never happens. Call references are useless because there is no follow up. You cannot reach a service or technical manager by phone. I have to wonder why we are even paying for a DSTV premium package at over R1 000/month. At this stage I am ready to cancel our subscription. I's no wonder that MultiChoice is in financial crisis.