Non existent service

Been trying for months to get DSTV to sort out their systems and charge me according to my contract. Logged complaints through twitter, their call centre and via their dstv car email. Received ref ***8 and still not resolved. The call is an absolute joke. Spoke to Mbali. Was put on hold for over 15 min and I had to cut the call. No one bothered to call back. Their twitter support is none the better, asking the same questions everyday and clueless about the complaint. Absolutely pathetic service. Majority of SA is still with them because of the EPL offering. Once there is an alternative, then you will see a major cancellation drive.