Non-existent service
<p>Since the 17th August, i've sent numerous e-mails (MultiChoice reply / ref: ********** 2-I32 [# ********** ]) made numerous calls, to no avail. In a nutshell, my son's DSTV was transferred over into my name, with a signed letter from him, requesting that the credit balance of R816.78 be transferred to my new account. DSTV acknowledged receipt of this letter, and assured me the transfer will be done. To my horror, they did not do the transfer and debited my banking account with a double premium in September. I have an email dated the 27th September, assuring me that the error will be rectified. I have been calling and mailing since then, to no avail. Last week, I finally received a mail, ststing that you want a letter from my son, to transfer the balance!!! I've sent the letter 3 times since August, you've acknowledged receipt, and now you want it again??? Just pay me my money, this is most disgusting *********** service!!!</p>
Dear Gail Cloete Daniels
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Dear Gail Cloete Daniels
We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.
Regards
MultiChoice Team
Dinah, the only reference number I received is MultiChoice reply / ref: ********** 2-I32 [# ********** . At the bottom of the transfer of ownership form, is an option to transfer the balance from B.Daniels account to my own. B Daniels ticked this option and signed it. That is the confirmation of transfer on the form you initially gave B Daniels. Your consultants Cynthia Chauke and Natalie Liesering acknowledged receipt of the letter, confirmed that this was in order and that transfer will be done. You've been messing me around since August, double debitted me in September and making empty promises all the way. Just fix your error and pay me the money you owe me.
Dinah, the only reference number I received is MultiChoice reply / ref: ********** 2-I32 [# ********** . At the bottom of the transfer of ownership form, is an option to transfer the balance from B.Daniels account to my own. B Daniels ticked this option and signed it. That is the confirmation of transfer on the form you initially gave B Daniels. Your consultants Cynthia Chauke and Natalie Liesering acknowledged receipt of the letter, confirmed that this was in order and that transfer will be done. You've been messing me around since August, double debitted me in September and making empty promises all the way. Just fix your error and pay me the money you owe me.
Reference number is ********** 2-132 / ********** . I do not want you to transfer the money to my DSTV account, but to my banking account which you double debitted. Cynthia Chauke and Natalie Liesering confirmed that all is in order with the letter and that it was with billing department.
Reference number is ********** 2-132 / ********** . I do not want you to transfer the money to my DSTV account, but to my banking account which you double debitted. Cynthia Chauke and Natalie Liesering confirmed that all is in order with the letter and that it was with billing department.
Yesterday I received a call from Zanele Mazibuko. I gave her the reference numbers I received and she called me back and confirmed she found the letter from B Daniels. She promised she would have the transfer to my banking account done, and that she would confirm all of this in writing to me. I still have not received the e-mail confirmation from her. I don't need any more empty promises from you, get your act together and fix your mess up!!
Yesterday I received a call from Zanele Mazibuko. I gave her the reference numbers I received and she called me back and confirmed she found the letter from B Daniels. She promised she would have the transfer to my banking account done, and that she would confirm all of this in writing to me. I still have not received the e-mail confirmation from her. I don't need any more empty promises from you, get your act together and fix your mess up!!