Non existent service

I tried to get my DSTV mobile to work. It does not recognize my login details, I phoned in. They r offline. I'm told to use their chatroom. Mbali responds. She says I must send a screenshot. I do. She says I must clear my browsing history. What?????????. I got out of the chatroom. I try to update my details on dstv self service. I can't get past page 2. I'm starting to understand why they lose conscription.