Non existent Service

One would think going to your walk-in can get all sorted or at least get the ball rolling correctly & not need to call again but that's far from it. On the 9th of Oct went to your Randburg walk-in, submitted all documents & only to receive a call next day saying account almost approved but we need "same documents I had uploaded at your walk-in certified copies via email". Shocking as it is, submitted required docs & received first approval only to follow up 7 days later why no further SMS on installations to be told we still missing same documents I submitted twice, let alone been a client for years & still asking me to prove my bank account yet you have been running DO from it. After further calls to follow-up, received second SMS confirmation of Price-lock account approval on the 26th Oct & up-to today the 2nd of Nov still no further SMS or updates. This is utterly unbelievable, appalling standards of services.