1 reviews | Active since Dec 2016
Non existent service
Zero Rating from me. This is ridiculous! This is my 2nd complaint on hello Peter in less than a week. I complained Saturday on their lack of service. They apologized and reconnected my service after I complained on Saturday. They also rep**** that they were debiting my account with R501.44 on 23/3/20 which they did not do. They were going to escalate my account to technical service and contact me which never happened. I rep**** a few times to inform that the debit did not go off my account and I'm worried that they will disconnect my service once again. Guess what? My service was disconnected just know. I am so frustrated... I don't know what to do anymore. We'll be I lock down soon. What am I suppose to tell my kids :(
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team.
We acknowledge receiving your complaint, and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team.
Once again...
You rep**** privately and Edward assured and promised me that he is taking control of my account and that my service would not be deactivated again as you would debit my account on 30/03/20. I even received a sms yesterday to confirm the debit. *** i36/i44
Once again, DSTV did not cease to disappoint....
My service is disconnected again.
As I said previously, this is ongoing for months. You have system problems for months.
Pricelock was a legal contract agreed upon by you to provide the service and by me to pay for the service.
You don't provide the service you agreed to, but you expect me as the consumer to do my bit?
Please contact me ASAP.
Allene Wentzel
Once again...
You rep**** privately and Edward assured and promised me that he is taking control of my account and that my service would not be deactivated again as you would debit my account on 30/03/20. I even received a sms yesterday to confirm the debit. *** i36/i44
Once again, DSTV did not cease to disappoint....
My service is disconnected again.
As I said previously, this is ongoing for months. You have system problems for months.
Pricelock was a legal contract agreed upon by you to provide the service and by me to pay for the service.
You don't provide the service you agreed to, but you expect me as the consumer to do my bit?
Please contact me ASAP.
Allene Wentzel