Non existent payment reversals

On Monday 16/11/15 my service was interrupted. Reason.. Multichoice claim there were two payment reversals... My account does not reflect these reversals. but does show payment. So how and where do you get this from.? I received no notification from the bank or DSTV.. which you would think I would get if such said reversals had actually occurred. I would also have got a reversal \fine"from the bank had there actually been a reversal. NOTHING.!!! Payment went through on the months in question and off a credit card that had sufficient funds.. So why would there even be a reversal.? I am not running around to sort this out. You can shove your ****py service and I will save R800 a month from now on.."""