NV
Ne V
1 reviews | Active since Mar 2011
16 May 2015, 15:07
Non - existent customer servicr
I need someone to read the history of the calls I have made to your call centre during April/ May 2015 BEFORE calling me back to tell me when you going to sort this comedy of errors. I'm not starting this conversation with someone from scratch. Call me back!
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Replies (1)0
Replies (1)
DStv (MultiChoice)'s replyOfficial
19 May 2015, 09:01Hello NVP,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Reference is made to our telephonic conversation in regards to the billing on your account.
We confirm that the billing on your account has been rectified and the necessary adjustment done
Please refer to your personal e mail for the additional information you requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Reference is made to our telephonic conversation in regards to the billing on your account.
We confirm that the billing on your account has been rectified and the necessary adjustment done
Please refer to your personal e mail for the additional information you requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply19 May 2015, 09:01
Official
Hello NVP,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Reference is made to our telephonic conversation in regards to the billing on your account.
We confirm that the billing on your account has been rectified and the necessary adjustment done
Please refer to your personal e mail for the additional information you requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Reference is made to our telephonic conversation in regards to the billing on your account.
We confirm that the billing on your account has been rectified and the necessary adjustment done
Please refer to your personal e mail for the additional information you requested.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert