Non-existent customer service or management intervention

I am surprised that I still find a need to complain about this but DSTV is unable to take debit orders off a credit card. After working for a few months it fails and then DSTV just cuts you off. No apology for their own error. When one does call them they tell you they don't have your credit card details but fail to provide any explanation about how they were able to take their fees over the last 8 months off the credit card. I do think the cherry on the top is that there is no senior manager who can have this matter escalated. When one does request a statement to see what's going on, the statement is a month behind, so you can't even see the issue of non-payment. It really is a horrible organisation to deal with and never once do they apologise for their own errors