Non-existent customer service help

<p>Recently, my mother has had the experience, of trying to transfer the DStv subscription from my father's account to her account. This is due to my father's passing. When she entered the shop in Bloemfontein, and informed the agent behind the desk, he told her, to wait for the next amount to be taken from the account before making the change. </p> <p> </p> <p>Needless to say, that once someone has passed away, you start closing accounts, etc., and as such this was not a feasible option, and downright came down to being lazy, to do something before the year end. </p> <p> </p> <p>Now my mother received an sms indicating that reconnection fees and R844.00 is due today. With a payment reference of ********** 5. </p> <p> </p> <p>Due to the non existant service from the agent to help to transfer the account to my mom's name, I do feel that there needs to be some assitance provided. It is not acceptable to ask for a reconnection fee and additional charges, if we made the effort to change the details, so the subscription fees can be taken from the correct account going forward.</p> <p> </p> <p>Can you look into this, and provide WAY better service, and information to resolve this speedily.</p> <p><br />Regards</p> <p>Sean</p>