AO
Alison O

1 reviews | Active since Nov 2010

20 Jan 2017, 17:07

Non existent customer service

<p>I have been struggling to get feedback from Multichoice and specifically from Bokang Willem regarding my account. I only seem to get a responce from Multichoice when I post on Hellopeter. I have emailed Bokang three or four times over the last week and have had no responce whatsoever. Thank goodness for Hellopeter</p> <p>Derek</p>

0
Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply21 Jan 2017, 08:04
Official

Good day Alison

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice Enquiries team

DStv (MultiChoice)
DStv (MultiChoice)'s reply21 Jan 2017, 10:12
Official

Good day Alison

Please accept our sincerest apologies for the inconvenience and the level of service you have experienced in this regard.

We have tried to contact you without any success.

Your request for feedback has been escalated to Bokang Willem to contact you and assist you accordingly.

Should you require any additional assistance, please to not hesitate to contact us and we will assist you accordingly.

Kind Regards

Rupert

AO
Alison O's update28 Jan 2017, 15:59
Reviewer Update

I am still waiting for a responce and need my account sorted out urgently before I get cut off AGAIN

Derek

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