NON EXISTENT CUSTOMER SERVICE

PATHETIC CUSTOMER SERVICE - ***

I downgraded my service via the help centre on 30/10/19 - effective 01/11/2019. I was given the new amount that would be due on 1/11/2019 and the operator confirmed that my service has been downgraded. On 6/11/19 I received a sms that I am overdue with my bill, and it comes down to the fact that I am still on the Premium package.

After several attempts and being cut-off, I finally spoke to someone who could see the note on the system that I actually did downgrade on the 30th. But I was still on PREMIUM. She then downgraded my package effective 7/11/19, but now I am responsible for the pro-rata PREMIUM rates for 6 days. I do not accept that since it isnot my fault that it want not done. I was then put on hold... On hold now for 40 minutes..... Should I stay on hold forever or are there any plans of assisting me..... or is that DSTV's way of getting rid of customers who don't accept their excuses ???? UNACCEPTABLE !!!!! Why should I pay for DSTV's incompetence?