NON existent customer service

We have been customers for the last 15 years. WOW they give a new meaning to the word customer service...there is NONE. So what are our options seeing that they the only service provided. Maybe that is the reason why they do not care because you have NO choice but to use them. Is this a sign of the time OR is it just multichoice mission statement to not have satisfied customers. We upgraded to Explora on there request BUT after 6 weeks we are still battling to view. However they have deducted the monthly payment due even though we not sorted. Seriously....paying for NO service