Non existent after sales service

<p>I had an Explora decoder installed by them on the 10th June. One week later the decoder started having issues reading the remote...it got so bad that I had to hold the remote right next to the decoder to make it work. I bought a new remote so know it's the decoder reading issue not the actual remote. I have been phoning asking for the technician to return to check the setting and connections since Wednesday the 22nd June.......I have been phoning repeatedly and to no avail. The receptionist refuses to give me a cell phone number for the manager who is apparently never there (sic)nor will she give me an email address for the manager other than the "sales@dstvshop which will obviously be deleted before the manager gets to see it. ....she told me to phone the technician direct...I have done this too...I don't know where to turn....I have contacted DSTV too but the bottom line is I believe the technician (and I use the word loosely) is probably not coming as he doesn't know how to remedy the issue?</p>