DG
Denis G
1 reviews | Active since Jun 2015
23 Jul 2021, 15:15
Non existence of custermer relations
I have called the DSTV call center as well as the billing depth to sort out my account being totally incorrect. They continually promise to call me back after investigating my account, but never ever do. Dstv call Centre and customer service is so bad, it wins best sales person of the year for Netflix. I have 4 holiday home decoders and if I don't come right soon, I will be an ex customer.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
23 Jul 2021, 21:32Hi Denis Gachet,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply23 Jul 2021, 21:32
Official
Hi Denis Gachet,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DG
Denis G's updateReviewer Update
26 Jul 2021, 14:51On Saturday evening, in the middle of the SA vs B&I Lions match, someone from DSTV calls me to assist with my problem. We both agree that the timing of his call was not good and as such he undertook to call me back withing 15 minutes of the rugby ending. He told me that he was personally "taking ownership" of my problem. I once again never had the courtesy of a return call from this guy. I'm still waiting for his call 2 days later, can't watch the Olympics etc etc. Shocking service again.
DG
Denis G's update26 Jul 2021, 14:51
Reviewer Update
On Saturday evening, in the middle of the SA vs B&I Lions match, someone from DSTV calls me to assist with my problem. We both agree that the timing of his call was not good and as such he undertook to call me back withing 15 minutes of the rugby ending. He told me that he was personally "taking ownership" of my problem. I once again never had the courtesy of a return call from this guy. I'm still waiting for his call 2 days later, can't watch the Olympics etc etc. Shocking service again.