Non-existant service delivery

Non-existant service delivery at DSTV.. my problems with dstv started when i ordered a dstv explora with the pricelock option from them. I explora came in jan 2024. I called them requesting installation, they said they will arrange an installer, or i should find one myself, i went to the agency near me , installed asked for an extra R500 for installation, phoned datv told them and explained that i will not pay, they have to find an installer and install the dstv, long story short, the dstv was eventually returned back to dstv, but now they are still charging me for that decoder, after numerous calls and emails, nothing seems to change, and with all the bad reviews on here, i can see why. Dstv should be doing better, and you will loose customers faster then you will gain them. Treat you customers right.