1 reviews | Active since Mar 2017

18 Mar 2017, 11:00

non-existant decoder insurance dept

<p>I have reported my decoder ****** since 2013 and had dcc on it. I have made claim submissions and am still to receive a replacement decoder. Lots of communication with ur call centre and 100 escallations later dololo. None of the decoder insurance agents ever got back to me. 4 yrs of stress. One of ur call centre agents told me u were using the IBS system and cant trace my query. What shud i do now? Its a dcc breach thats what it is...</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply18 Mar 2017, 11:21
Official

Dear Siphiwe Litchi Komane

We acknowledge receiving your query. Feedback will be communicated as soon as possible.

Kind regards

MultiChoice : Hello Peter team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply18 Mar 2017, 12:02
Official

Dear Siphiwe Litchi Komane

We would like to take this opportunity and thank you for bringing your query to our attention.

As discussed, your query has been referred to our insurance team for further assistance.

Feedback will be provided as soon as we receive it.

Should you have any queries, we encourage you to keep in touch with us.

Kind regards

Lebogang

Best regards,