Non delivery and feedback of Explora decoder

I app**** for the Explora decoder for R849 per month on the 28th of September 2015. I was approved and told that delivery of decoder will only be activated when first payment is done. The first debit went off on the 1st of October 2015 and I received a sms from multichoice informing me that my order will be dispatched in 3 days. On the 11th of October I phoned the call centres who said they cant help me and told me I must write an email to the multichoice enquiry department which I did. I received 3 emails back with separate reference numbers informing me that they will contact myself within 24 hours which obviously did not happen to date. <br> <br> To top things off, yesterday, 13 October 2015, I received another sms from multichoice congratulating me on my Explora decoder approval with a separate order number!!??!?<br> <br> Seems like complaining on hellopeter.com regarding non delivery of Explora decoders is the only way to get answers from multichoice. Hopefully I will not get the generic answer telling me that the problem has been escalated to the necessary department..... <br>