Non-Customer Service

I have been calling DSTV Multichoice Call Center repeatetly since Monday 31 August 2020. Since February I am on Compact Plus Price Lock for 24 months, @ R649 pm plus R50 for Showmax = Total R698.00 pm. Intitially the billing was all mixed up, but after much effort it was sorted out and over payment paid back.

Suddenly for September I was debited an amount of R710.65. I assumed with one call this R12.65 overcharging would be a simple issue to solve. But with every call I firstly get different reactions from, from I have to call the Price Lock Department (although) billing is done through DSTV and the DSTV App, or hold on while I check (Then after 20 min of music I just get cut Off, or when I ask for a Supervisor (They are never available). Obviously every time I call have to repeat all my credentials and explain my problem all over to the next consultant. I have received a Ref No. once, namely ***/I133. During this call I especially mentioned all my issues. Supposedly all calls are recorded. The on subsequent calls I give my reference No. telling the consultant that he/she should just listen to that recording, they refuse. Obviously then I blow my cool and then the whole process gets repeated. Some may say why worry about R12.65 over charge, as I probably by now have wasted more than double that for phone calls. Probably it is true, however it is a matter of principle for me, especially if it happens to other customer of Multichoice these small amounts can become Hundreds of thousands or even Rmillions additional Income. Could anybody please advise me or even give me the Name and No of the CEO or at least the CFO as it seems that the Call Center is absolutely incapable and unreachable. Unfortunately I am still locked in for about 18 months, else I can see why DSTV is loosing subscribers continuously.