Non Compliance, *****ulant and bad customer service.

I am paying my Dstv account through a debit order. Previous 3months i was no t paying it because i was not using it. My package is R105 per month. I call multichoice two weeks back and request them to update my new banking details first consultant with the name of Siphesihle refuse to update them she said she can not i must go to multichoice, and i said i dont know multichoice branches i have done everything through telephone when i start having account with them and i request her to give me email to send my bank statement since she can not assist and she refuse she said there is no email for that (refer to call recording). I request her name and surname and she said multichoice doesnt allow her to give her name and surname to customers then she put me on hold for 20minutes until i cut off the line and i call back again then the other consultant with the name Thembakazi Nyamakazi updated my bank details (refer to the call recording). And according to what the consultant told me they say the reactivation fee is R50 when ever I want to re-activate it and she gave me the email address to send proof of payment, I went through their watsap options and request the full balance that I am suppose to pay to re-activate it again, and according to the in formation received from watsap i was suppose to pay R158.00, I went through self service option and make a payment. Then I send them email with the screen short of the information that was showing the balance on their watsp and the screenshort of the proof of payment then I call in to confirm with them. I requested them to set debit order on my account every 25th of the month. Now since I pay and activate my account befor the 25th of November the consultant told me that debit order is still going to go through on the 25 of November and it will be debiting for December and that was our agreement. From there I was expecting a debit order of R105 on the 25th of November that i pay monthly. Multichoice didnt debit my account on the 25. I only find out when I receive sms saying my service was deactivated. I called them and ask why. They told me that i didnt pay. I ask them why didnt they debit because i have set a debit order? The answer that i get from the consultant was there was a problem with debit orders some customers their debit orders didnt go through. And i said who's fault is that? Then i tell them that they must activate my dstv and they have to deal with their department that deals with debit order since is not my fault. Consultant refuse to assist me and i request to speak to a manager her name is Ashmika Ramkhelawan and she confirms that she is a team leader. Ashmika told me that she will re load a debit order but is going to be R211.00 and i ask why because i just pay R158 which is including reconnection fee last week and this week you only have to debit R105 that am suppose to pay every 25? She said because it was deactivated again they charge me another reconnection fee. And i said how many reconnection fees do i have to pay. This one is not my fault you guys decided not to debit my account and now you want to punish me for your fault. She said she will remove re connection fee and she will debit normal amount. Only to find out today that multichoice debited R211. This means that Multichoice does not comply with debit order mandate, and this is a ***** because we agree on normal monthly payment but on their side they munipulate the system and send unauthorised amount to my bank account. Were did they get R211 yet my monthly package is R105. Meaning they charge me double the amount of reconnection fee plus my monthly package. In the period of two weeks i have paid multichoice 3times the amount of reconnection fee. Multichoice is taking advantage of not having competitors were by we can leave them and go to others, they play with customers lives, they tell them selves that it is on their hands that if they want customers not to watch tv they can do so any time since the button of connecting and disconnecting is on their side. They display a behavior of showing customers that you pay by force or not watch tv and i am punnished even for their fault. Now I have to mess up my name with my bank when I reverse payment and I have to be charged for debit order reversal because of multichoice. We have to always run after them calling them for their poor service and on top of that you stay for 40minutes on the call using your own airtime and if you dont have money to buy airtime to run after them you will not watch tv aslong as they disconnect you on their side. I am affording R100 and they are busy double charging me with their aim of if i dont pay they switch off my service and I wont watch tv, is this what multichoice call Treating Customers Fairly? I want my Refund back i cannot be paying bank charges because of you munipulating your systems and over charge me.