DM
Derick M
1 reviews | Active since Oct 2014
16 Mar 2016, 19:23
Non compliance
I have been calling the call centre on *** for the past 3 months to change my package to the compact package but nothing changes. They will promise me every time that by the beginning of the following month it will change and I will then pay the prescribed amount of 399 just to discover it did not chand my service get disconnected and had to pay the re connection fee every time and my aaccount went to arrears every time! I want your managers to check my conversations with tthese agents. I did not pay because I saw that once again this wasn't change and will switch to Showmax and will encourage all my friends and family to do the same as Dstv is a bunch of ******!
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Replies (1)
DStv (MultiChoice)'s replyOfficial
17 Mar 2016, 11:44Hello derickfm,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We have rectified the billing of the account , we have tried contacting you however we weren't successful please contact *** for further assistance. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Zweli
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We have rectified the billing of the account , we have tried contacting you however we weren't successful please contact *** for further assistance. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Zweli
Best regards,
DStv (MultiChoice)'s reply17 Mar 2016, 11:44
Official
Hello derickfm,
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We have rectified the billing of the account , we have tried contacting you however we weren't successful please contact *** for further assistance. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Zweli
It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies for the delayed response in this regard. We are currently experiencing high contact volumes.
We have rectified the billing of the account , we have tried contacting you however we weren't successful please contact *** for further assistance. Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard. In fact, our focus is to provide great experience to our customers in all your dealings with us. You may also request assistance from any of the below communication channels ( touchoints):
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable. Your support, and that of all our customers, is important to us.
Regards
Zweli
Best regards,