1 reviews | Active since Jul 2015
Non caring attitude of a menopoly
Last night at exactly 19h46 we ordered a movie on Box Office. We had absolutely no notification at all from them, and as this happens frequently with Box Office we watched something else and went to bed. I was only notified this morning that they had charged the movie at 21h50 i.e. 2 hrs later as per sms. They promise within 5 minutes. I called the box office call center and they said that I could watch the movie in 48hrs so what is my problem. My partner left on a business trip and we aren't able to watch it. That is a side issue anyway, DSTV did not deliver in the time stated by them. They also said that it was a problem between them and my bank. I believe it is their system and therefore they should deal with any problems. So DSTV can behave like uncaring ****s because they do not have any competition. I think it is high time that the airwaves be opened up so we are able to get away from this kind of ****gish behavior and chose a company that delivers service.
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that the Box Office issue has been resolved .Please rent for your Box Office, should .you experience any difficulty to advise us by return mail and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
We confirm that the Box Office issue has been resolved .Please rent for your Box Office, should .you experience any difficulty to advise us by return mail and we will assist you accordingly.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert