SL
Siyabulela L
1 reviews | Active since Aug 2015
24 Aug 2015, 18:47
Non activation of Dstv service
since Friday the 21 of August my Dstv has been down and I've made several calls to the multichoice call centre and no one seems to be able to reconnect my service. It is now three days later and it doesn't look like anyone is doing anything about my problem. Each time I call I go back to the same story and everyone seems to be telling me the same story
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Replies (1)
DStv (MultiChoice)'s replyOfficial
03 Sept 2015, 13:44Hello Mawawa@1,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Reference is made to our telephonic conversation in regards to the activation of your secondary decoder.
We confirm that both your decoders have been activated on the DStv Premium Package and confirmed by you that it is working.
We advised that we currently investigating the billing of your account.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Reference is made to our telephonic conversation in regards to the activation of your secondary decoder.
We confirm that both your decoders have been activated on the DStv Premium Package and confirmed by you that it is working.
We advised that we currently investigating the billing of your account.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply03 Sept 2015, 13:44
Official
Hello Mawawa@1,
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Reference is made to our telephonic conversation in regards to the activation of your secondary decoder.
We confirm that both your decoders have been activated on the DStv Premium Package and confirmed by you that it is working.
We advised that we currently investigating the billing of your account.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert
We do apologies for the inconvenience you experienced in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us.
Reference is made to our telephonic conversation in regards to the activation of your secondary decoder.
We confirm that both your decoders have been activated on the DStv Premium Package and confirmed by you that it is working.
We advised that we currently investigating the billing of your account.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Once again please accept our sincerest apologies for any inconvenience you may have experienced in this regard.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Your support, and that of all our customers, is important to us.
Regards
Rupert